I think it’s fair to say that I really am a newcomer to the organisation says Folkestone office manager Tina Marsh, quite literally.
I was a part of the company that Mila Maintenance and Installation took over a couple of years back as they started to grow their business in the South East. I had been working with that company for nearly 10 years driving customer service as the key part of our offering to social housing clients and their residents in the area.
It is something which I would say is the most important thing to me – to know that we are treating residents with the utmost courtesy and respect – and it gives me and the rest of the team a great sense of satisfaction to know that we are delivering exactly the kind of service we would expect ourselves if the situation were reversed.
To find that my new employers had the same outlook was really refreshing, and it helped me and other members of the team who transferred over to settle in and feel that we were a part of the team from the outset.