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Tina Marsh

Customer Service at the heart of everything we do

I think it’s fair to say that I really am a newcomer to the organisation says Folkestone office manager Tina Marsh, quite literally.

I was a part of the company that Mila Maintenance and Installation took over a couple of years back as they started to grow their business in the South East. I had been working with that company for nearly 10 years driving customer service as the key part of our offering to social housing clients and their residents in the area.

It is something which I would say is the most important thing to me – to know that we are treating residents with the utmost courtesy and respect – and it gives me and the rest of the team a great sense of satisfaction to know that we are delivering exactly the kind of service we would expect ourselves if the situation were reversed.

To find that my new employers had the same outlook was really refreshing, and it helped me and other members of the team who transferred over to settle in and feel that we were a part of the team from the outset.

It told me that the clients we had were very happy with the service we had delivered and the way we had looked after their residents….

We have seen a lot of change of course – new ways of working, new systems and a new office. Every day is a real challenge as it is in any fast-moving business. Having to respond to emergency call outs, distressed residents and other unforeseen challenges means that no two days are the same and we always need to be quick to respond. We know we are capable of doing just that and it is why we have gained the positive reputation we have.

Perhaps the greatest endorsement of that fact is that as a part of the change of ownership we were able to novate the existing contracts we had in the area. This told me that the clients we had were very happy with the service we had delivered and the way we had looked after their residents.

We are talking about celebrating our 30th anniversary as a business, but I know that all the team are thinking very much about the future. It is clear that this is a business that has never stood still, and its culture is very much driven to keep looking for ways of doing things better and smarter.

This suits me perfectly, it is very much how I like to do things, and the opportunity to be a part of a company that is growing and is looking to do so by delivering outstanding customer service as a key part of its business ethos is perfect. I am very much looking forward to being a part of its future success.

Why not send us a message to help us celebrate our 30th anniversary


What to expect: If you wish to withdraw your consent and stop hearing from us, simply click the unsubscribe link at the bottom of every email we send or contact us at sales@milamaintenance.co.uk. We value and respect your personal data and privacy. To view our privacy policy, please click here. By submitting this form, you agree that we may process your information in accordance with these terms.