Sarah Whitaker has worked at Mila Window and Door Maintenance since July 2001, in numerous administration roles before becoming Office Manager in 2015. The main scope of her role is to oversee a team of internal administrators and ensure service is kept to an acceptance level for all Mila’s customers.
Since joining the business in 2001, Sarah has built up her experience and knowledge of the organisation and its customers, through various administration roles which provide support to clients.
“I know the businesses processes inside-out having worked for 16 years in the organisation. Starting off in a junior position, my role has developed to the point where I now have a major input into the commercial and operational activities which affect our clients.
In 2016, Sarah was involved in several major initiatives for the company, along with the acquisition of a competitor’s business in Folkestone, Kent and the implementation of a new software processing system.
“The business acquired the new site in Folkestone to help support our Southern based clients and oversee other contracts the business had at the time. I took a proactive role in providing support and guidance to the existing staff at the site.
“It was a massive learning curve, the site had its own administration processes and systems and my role was to train and guide the staff to bring them up to speed with our internal process, and due to the location, it also meant several days away from home.”
The company has also undergone a series of investments to improve its back-office internal software system, of which Sarah has played a crucial part in implementing.
“The knowledge I have gained through my years working at Mila has been invaluable helping support the implementation of the new software package. The system not only has to run our current processes, but also enhance them so we can support our Service Engineers, Clients and Tenants more now and in the future.”
Sarah openly admits that work is her social life and with three children, it’s no big surprise.
“I work full-time at Mila, and with three children at home you can imagine my free time outside of work is dominated by them and my husband. Although, I do get the occasion down-time to enjoy a glass of white wine.
“Both, my elder sons are into football, so weekday training and weekend matches are continuous during the football session for me and my husband as we play taxi. Mila Maintenance also sponsor my younger son’s team (which my husband Manages) and provide them with their kit.
“Since a small girl, I have ridden horses, even owning my own horse when I lived with my parents up until I was 16-years old. My ambition would be to have my own horse again and teach my daughter to ride, hopefully one day!”