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Safety First

Posted On - March 21st 2016

Residents at Bridge House in Camden have benefited from work between specialist contractor Mila Window and Door Maintenance and pioneering award winning Jackloc ® window restrictors.

jacklocThe 37-unit block of flats has recently undergone a repairs and maintenance programme to its windows and doors, but on first inspection it was discovered that there was a bigger issue to address than just their condition – the bottom cill height of the large Tilt and Turn opening windows was below what Mila Maintenance saw as a safe height for preventing potential falling and a solution was required to address the problem.

Speaking for Mila Window and Door Maintenance Business Development Manager Will Chan explained further.

“We were asked by the client to survey the site to see what repairs and maintenance actions were required on the Tilt and Turn windows which were in situ with a view to carrying out the work as a part of a planned maintenance contract”.

“When we got to site however we realised there was a previously unforseen problem, the bottom cill height below the windows was only 700mm from the floor and posed a serious safety issue.  On windows installed today there would be an intermediate transom to prevent the risk of falling out of the windows when they were in the open position, but these frames had been installed long before the new legislation came into being”.

“As a specialist contractor we had seen this issue before and were able to use our experience and expertise to identify an appropriate solution to prevent residents or their children inadvertently falling from open windows.  We have worked extensively with Jackloc an industry leading supplier of restrictors and safety locks and their product was the obvious solution for us to recommend in this situation.  We discussed the issue and the proposed solution with the client and were given approval to commence the works”.

In total over 100 Jackloc ® window restrictors with security screws were fitted to ensure that the windows could not be accidentally opened by the residents or visitors to their flats, and in all the communal areas especially on the ground floor to ensure that windows could not be opened from the outside to allow unauthorised access to the building.

Tristan Cooke Managing Director Mila MaintenanceTristan Cooke Managing Director of Mila Window and Door Maintenance takes up the story “It is a prime example of the importance and value of using a specialist contractor for this kind of work”.

“Only through our experience were we able to immediately identify that there was a potential issue with regards to safety in this kind of environment, and through that same experience we were able to recognise the solution which was available”.

“We work with Jackloc ® extensively and we know their products are well designed and proven to be fit for purpose for the application required.  Understanding the product and particularly how it is installed is really important – in fact correct installation is critical to its proper functionality over the life-time of its guarantee”.

“When we visit any site we do so with a thought process that we have a duty of care to the residents into whose homes we are going and are going to work in.  It is this principle which ensures that we always carry out the most thorough surveys possible and guarantees that when we report back to the client they are going to have a full and honest assessment of the windows and doors in the homes they manage”.

Mila Window and Door Maintenance has been working in social housing, schools, and commercial building sectors for nearly 30 years and has carried out over 1.1 million repairs.

They operate to a first time fix rate of 94%, an on time completion rate of over 98% and a resident satisfaction rate of over 96%.

For more information on Mila Window and Door Maintenance
0808 100 8881

For more information on Jackloc

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