Richard Smith has worked at Mila Window and Door Maintenance since 1996, taking on varying roles. He has been employed as a Contracts Manager for the past 10 years. His role supports clients and tenants at several national housing associations, alongside providing direction and knowledge to the company’s service engineers.
Richard provides support to one of the UK’s largest residential developers, as well as numerous other public sector and privately owned clients.
“My role has involved the undertaking of one of our more successful contracts over the last 10 years – working with the London and Quadrant Housing Association. The Association provides over 90,000 homes throughout London and the South East – seven districts in total.
Mila’s involvement has been to assist the client with a quality and rapid repair response service. In his role, Richard ensures the organisation meets the client’s expectations when coordinating staff onsite to carry out repairs, liaising at all levels throughout the chain and managing support to the various departments within the association.
“The role of Contracts Manager is very complexed in a way that you are not only offering customer support and advice on money saving solutions for each job, but you also have to do the best for the tenants when surveying properties.”
Richard originally joined the business, at ground level working as a service engineer, before being appointed internally to the position of Factory Manager at the company’s former fire door division.
“Prior to moving to our current building, Mila manufactured and supplied a range of fire doors. I worked as Factory Manager at the plant and then moved on to work as a Contracts Manager when the operation ceased manufacturing.
“The experience I have gained from this and other roles in my 21-years of working for Mila, have contributed towards my ability to offer clients good advice on a day-to-day basis.”
Richard is a massive cricket fan and when cricket season kicks in – he supports his local cricket side, West Bretton Cricket Club by taking care of the grounds. Richard used to bowl for the team, which current sits in division one of the Pontefract and District League.
“Both, my wife and I are involved at the club. I help look after the grounds during the summer months, whilst my wife scores when the team play at home. It’s a fantastic sport and nothing compares to watching a game on a summer’s day.”
Richard is also an avid Barnsley FC supporter, and at every opportunity supports his team. “I would have loved to have played for my home town team – it would have made me extremely proud. Unfortunately, it didn’t happen and now I enjoy supporting them whenever possible.”
Something else, Richard is also proud of is his son, Luke. A keen cricket and football player, he not only played junior cricket for South Yorkshire, but also won a place with Sheffield Wednesday FC Academy at an early age. Luke unfortunately, didn’t make it through as a professional footballer for the team, but found himself, via the academy, a university placement in the US.
“My son has been living and studying in the USA since he was 18-years old. After leaving the academy, he was given a scholarship at West Texas University to continue his football, but also decided to study chemistry. He is doing really well, loving the life in the US, and is looking forward towards doing a Masters Degree once he graduates.”