Mila Maintenance has maintained its focus on delivering the most up to date service standards to its clients by completing the transition to the new ISO9001:2015 two years ahead of the date for its mandatory deadline for implementation.
It is the latest move by the window and door repairs and maintenance specialist contractor to ensure that everything it does is to the latest standards, and delivers the best and most innovative working practices possible to enable it to remain at the forefront of its sector.
The first full revision of the popular ISO9001 management system for 7 years has been introduced to ensure it remains relevant to the modern market place and gives its users the tools to adapt and change as customer requirements change. It follows a substantial user survey by the standard’s managing committee which decided that a review was appropriate.
It created the following objectives to ensure that the quality management system which is used by over 1 million businesses retains its relevance in today’s market place:
- Allows integration with other management systems
- Provides an integrated approach to organizational management
- Provides a consistent foundation for the next 10 years
- Reflects the increasingly complex environments in which organisations operate
- Ensures the new standard reflects the needs of all potential user groups
- Enhances an organization’s ability to satisfy its customers
The 2015 version is much more agile than its predecessor and gives far greater flexibility and relevance as a business improvement tool which can be tailored directly to the needs of a company and its customers.
Tristan Cooke Managing Director of Mila Window and Door Maintenance expressed his delight at the achievement
“It is not our way to wait to do something until we have to; we are very much about being innovative and progressive as a business and when we first heard about the new version of the ISO9001 QMS we made a point of getting on board with it at the earliest possible opportunity”.
“We worked closely with LRQA (Lloyds Register of Quality Assurance Limited) our partner over many years and it has taken a great team effort to achieve this. The deliverables for our business, and most importantly for our customers are tangible”.
“The new standard is designed to enable users to become more consistent competitors in the marketplace , to provide better quality management that helps to meet present customer needs and identify future ones; increase efficiency that will save time, money and resources; improve operational performance to cut errors and improve profits; motivate, engage and involve staff with more efficient internal processes; win more high value customers, and achieve improved customer retention with better customer service”.
“These are obvious wins for us as a business and the reason why we have taken the new standard on board at the earliest possible opportunity”.
For more information www.milamaintenance.co.uk 0808 100 8881 @milamaintenance