Like Mila Maintenance, Mila is part of the Arran Isle Group so we share lots of synergies in terms of how we operate. Much more than that though, we share the same approach to customer service and attention to detail.
Mila’s OTIF figures are the best in the industry, at more than 99%, so we know the items we need will always be in stock and available for next day delivery.
We also know we can rely on the quality of their hardware, with impressive, rock solid 10, 20 and even 25 year guarantees on mechanical performance and finishes.
Mila has been a UK business for nearly 40 years and, during that time, its team have amassed an encyclopaedic knowledge of the window and door hardware market. What’s great for us is, if we need to make a repair or find a replacement for an obsolete handle or profile system, Mila will be able to trawl back through their knowledge bank to identify the exact make and model and advise on a suitable replacement.
Equally, their technical team, some of whom are closely involved with the standards committees within the DHF (Door and Hardware Federation) and the GGF (Glass & Glazing Federation), give us expert advice on meeting the very latest standards and regulations – even making sure we know of all the pending changes so that we can be prepared on every job.
The strength of our partnership allows us to benefit from Mila’s in house Test Centre as well. Their collaborative approach means we are always kept up to date with the latest findings on testing of different product combinations, and we can access the facility if we need to carry out testing on behalf of our any of our own clients.
“We have relied on Mila for over 30 years and the team there prove their value to us over and over again, with expert advice and impeccable service.”
"Being part of the same group really does help our partnership. Obviously, there are some practical synergies but more than that, there’s an absolute understanding between us that doing a great job for the customer is what matters most"