Shepway District Council engaged Mila Window and Door Maintenance to visit and maintain the windows and doors in each of their 3,318 properties annually.
The aim of committing to an annual service contract was to reduce the number and cost of responsive maintenance call outs with the twin purpose of helping the client to better control its maintenance budget, and to look after the well-being and welfare of residents as they are the income provider for the authority in real terms.
The service contract is split into five distinct categories, each with their own high service level expectations.
The core service requirement in each property is for Mila Window and Door Maintenance engineers to ease, adjust and lubricate all working parts on installed windows and doors, and to address any immediately obvious remedial requirements.
These can include the replacement of handles, hinges, gaskets or locking mechanisms and the Mila team carry all parts with them to ensure they can action a ‘First Time Fix’ of these day to day repairs to keep resident disruption to a minimum.
Resident care is a major part of both Mila Window and Door Maintenance’s ethos, and that of the client, and a 95% resident satisfaction target on the contract is testimony to that fact.