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Amanda Patton

Customer Service Advisor

As one of the Customer Service Administrators my key roles are to liaise with residents to book our service engineers in for jobs. I take phone calls from residents and from clients, and try to answer their question immediately, and then keep the customer portals up to date so that our records are always complete.

Amanda Patton's role at Mila Maintenance

Every day is certainly different! I enjoy all the challenges which come my way and I particularly enjoy speaking to residents, being able to assist with any queries they may have.

Showing courtesy and respect for residents is a key driver in our business and I am happy to be able to contribute to this important task.

Everyone will tell you the same thing – we are all a part of a really great team here, and that helps us all. It is important to me as I am very much a team player, and away from work that is also the case where I volunteer as a Brownie and Guide leader.

“It was a fitting reward for the way the whole team thinks and works, we are always looking at ways we can do our job better, even if this means introducing completely new ideas, and at how these new ideas can help our clients and their residents”.

Tristan Cooke on Mila Maintenance winning the 2016 Housing Innovation Awards ‘Best Repairs and Maintenance Scheme’