Will has scoped out his current role to provide the best support and assistance for his customers – targeting organisations from within social housing and Local Authority sectors. His passion for the role has lead him to develop several marketing and customer service initiatives, to help support his personal desire to build successful relationships with customers.
“I’m fortunate to have previous marketing experience, giving me a better understanding for developing the needs of customers. Primarily, I target organisations in the housing sector, however, my role has developed to support the business to help adapt our services and attitudes to also cater for the needs of customers in the hospitality, education and commercial sectors.”
Since joining the business, Will has assisted in the production of several promotional videos to help promote alternative solutions for its customers, “We are constantly looking at ways of assisting our customers to look at alternative solutions, other than just replacing windows or doors.
“In our experience, providing this sort of knowledge and having the skills to deliver such expertise, helps customers make huge cost savings over the period of their contracts with Mila. Add to this, my appetite to build successful relationships with our customers, by getting things right the first time – customers will be getting a winning partnership.”
Will is an avid tennis player – “I’m no Andy Murray, but tennis helps me to wind down after a long day travelling or visiting customers. It also gives me a great social aspect to my free-time, playing twice a week and meeting some great individuals.
A big passion of Will’s is also his involvement in Southern based charity Donations With A Difference (DWAD.org), where he is a Trustee. “I am extremely passionate about DWAD and the difference it makes to the people who we help. Life can hand out some extreme difficulties to certain people and I am so pleased that I am involved with the charity, helping those people to achieve what they may deem in some cases, as impossible.”
DWAD.org provides grants for physical, mental health and educational cases. The organisation aims to provide, through its application process, the funding needed to part or fully help the project/individual be successful.
“We help raise funds through a variety of activities, and then donate the monies we raise locally. Some of 2016’s donations, went towards providing additional storage space for homing food supplies for the homeless, the annual hire of a sports hall for disabled children and providing a young girl with a bespoke wheelchair, giving her the freedom to join in with more activities with her school friend.”
Will also is an enthusiastic Spurs fan – but finds lately, when his sons allow him, it is much easier and more cost effective to watch his favourite team in the comfort of his front room.