The Mila Maintenance team have skilled engineers and a comprehensive support system to meet Responsive Maintenance requirements and to solve the problem first time. Our knowledge and expertise is superior to that of a contracting organisation who may know the type of problem (ie. broken lock), but who often have little or no idea of the type of window, framing material or hardware.
Mila Maintenance engineers have fully equipped mobile workshop, stocked with a comprehensive range of hardware, fittings and accessories for a variety of framing systems. As we work more regularly with a particular Local Authority or Housing Association, we will build a database of framing types and hardware, adjusting the stock profile of each mobile workshop accordingly. This, coupled with the backing of Mila’s Technical Support Team, allows our engineers to solve 90% of Responsive Maintenance problems first time.
Unfortunately, the nature of Responsive Maintenance renders it expensive as engineers time cannot be optimised. There will inevitably be an element of responsive maintenance, regardless of how well manufactured, installed and maintained your windows and doors are. This could be caused by incorrect operation, tenant abuse or simple product failure. However, the vast majority can be avoided by effective planned and preventative maintenance plans.