The client had become aware of the increasing number of maintenance call outs to repair windows in three high rise blocks in recent years and had had particular difficulty finding replacement hardware parts.
With the windows having been installed for over 20 years many of the parts had become obsolete as technical advancements in the window industry had developed.
They were already planning to do work to the lifts, heating system and communal areas on the blocks so it was a good opportunity for them to investigate the options for the windows at the same time.
We were aware of a very similar scheme which had been undertaken in pretty much the same circumstances at Gentoo in Sunderland and so we visited their site to see what had been done and to see the positive impacts on their blocks and on their residents.
The cost of replacing the windows for a second time would have been prohibitive, added to which was the potential damage to the external insulation system, disturbance to residents and the negative environmental impact.
Our residents are always supportive of what we try to do and understand that we try to offer them the best solutions; after meeting with Mila Window and Door Maintenance and talking to our residents, and following a full assessment of all the options available to us it was clear that a ‘refurbishment scheme’ rather than another replacement of the windows was a viable and very attractive proposition.
Going down the refurbishment route rather than replacing the windows is clearly a fantastic outcome for Ongo and its residents; the feedback about the completed works and in respect of Mila Window and Door Maintenance’s ability to carry out the job has been excellent.
Resident Feedback
The site achieved outstanding resident feedback. Particular emphasis was placed by the residents on the following:
- Lack of disruption to their lives and their homes during the work
- Immediate impact of the new double glazed units in terms of both thermal and acoustic
enhancements - Ease of use of the new window handles and hinges
- Speed of workmanship
- Quality of workmanship
- Cleanliness of workmanship
