New patios and windows had been installed into the 160 property residential development at Joseph Court in the borough 15 years ago; but residents had recently been experiencing problems with opening and closing mechanisms meaning that some had to be screwed shut because they no longer functioned safely, while others were permanently open because the mechanisms had failed completely.
Hackney Homes residents benefit from collaborative approach
Residents of Hackney Homes have benefitted from a pioneering technical solution delivered through a collaborative approach between Hackney Homes, Hackney DLO, Lakehouse Construction and specialist contractor Mila Window and Door Maintenance.
All of the patios and windows where failure had been reported were returned to their original operating mode, and were guaranteed by Mila Window and Door Maintenance.
Experience critical to finding a bespoke solution
Paul Norey Reactive Repairs Team Manager for Hackney DLO quickly assessed that it was a very technical issue and one which needed the input of a specialist contractor “As soon as I visited the site I recognised that this was not a day to day repairs issue. Without knowing exactly what the finer technicalities of the problem were I recognised immediately that if we couldn’t find a solution we would be faced with full replacement and all the associated costs and disturbance that would bring. I had become aware of Mila Window and Door Maintenance from their work over many years in just the kind of situation we found ourselves in, so I gave them a call”.
It is a great example of collaborative working…
We made sure that we found them a property to work in to try the proposed solution without inconveniencing our residents any further; the results were perfect and the problems which existed were cured.
It is a great case study about collaborative working and one we are pleased to have
played our part in.